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ASAP FAQ
block spacer How do I file an ASAP report? 

Pilots should use the Web-Based ASAP Tool (WBAT) to electronically submit ASAP reports. The WBAT, launched in early February, is an exciting innovation for the NetJets ASAP as it provides enhanced functionalities, offers a more user-friendly interface, and instantly notifies the sender his or her report has been received.

The instructions for using the new submission portal are provided at right and also described below. The Safety Committee also encourages each pilot to use the BlackBerry’s memo feature to record the new access information:

1)   Type www.netjetsasap.com into an Internet browser from any computer.
     
2)   Enter your username: Your username is your name as it appears on your NetJets email (e.g., jpilot or jdoe2).
     
3)   Enter your password: Your initial password for WBAT was set to your birth date in the
following format, 8/1/1974; please note, single-digit birth months and dates must not
be preceded by a zero. Please update this password after the initial login.

Any pilot who encounters a problem while attempting to electronically file an ASAP report may continue to utilize the Voice Response Unit, (614) 239-3910 or (800) 228-6899 Ext. 33910. Placing a call to the VRU allows the reporter to leave word of his or her intent to file a report and provides an additional three (3) calendar days in which to do so. Feel free to contact the NJASAP ASAP Subcommittee or the NJA Safety Department, (614) 239-2411, with questions or coments.

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block spacer What happens to an ASAP report? 

Once a pilot submits an ASAP report, the following process takes place:

(1) The report is received by the ASAP Manager who immediately responds to the pilot, confirming receipt of the report and an assigned tracking number. All pilots are strongly encouraged to retain this number as proof the report was received in a timely manner.

(2) The report is completely de-identified and entered into the ASAP database by the ASAP Manager.

(3) The report is reviewed by the Event Review Committee, which is comprised of an NJA, Local 1108 and FAA representative at the next regularly scheduled meeting. The ERC will reach consensus on the handling of the report and either close the report with no action or issue a resolution that corrective action be taken to prevent a recurrence of the event. Sole source reports may or may not involve corrective action ( i.e., training) and may result in recommendations being made to other parties. In such cases, these are closed with no action required on the part of the pilot. Non-sole source reports typically result in a corrective action to satisfy the ERC, and they are closed with either a Letter of Correction or Warning Notice in lieu of a violation. If the FAA fails to provide sufficient evidence to prove a violation occurred, a Letter of No Action is issued.

(4) Upon satisfactory completion of the corrective action, the report will be closed out and an e-mail will be sent to the pilot confirming case closure. Not all reports will require corrective action on the part of the pilot. The potential exists for extensive changes in policies and procedures across many different departments in the company.  
 
block spacer What if I am required to complete training to close out my report?

Training may be accomplished in several ways:

     
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   Event review with an ERC member – typically the Local 1108 representative,
     
block   Telephone training with a company instructor,- Classroom session with a company instructor,
     
block   CPT or simulator session,
     
block   Aircraft training (OE, maneuver, etc.), and/or,
     
block   Participation in a mentoring program during line operations.
     

Please bear in mind that training is to proficiency, and any records generated during the course of training are not kept in the pilot’s individual file; rather, they remain confidential within ASAP.   

 
block spacer To what does sole source and non-sole source refer?

Sole Source/ Non-Sole Source is typically used in reference to the FAA’s independent knowledge of the event. NetJets’ ASAP has taken additional step toward providing reporting incentives that cover the Company’s independent knowledge of the event; these conditions are shown in the parentheses included in the Incentives FAQ.

Sole Source (otherwise unknown to the company): The company will take no disciplinary action. This rule allows free reporting of events that the company would have had no knowledge of without your report. 

Non-Sole Source (otherwise known to the company): The company will take no disciplinary action for the first occurrence of a specific event by a pilot, commencing with the program’s Oct. 16 implementation.
 
block spacer What are my incentives to use ASAP?
A number of incentives have been put in place to encourage the use of ASAP without fear of punitive action. However, the program must not be considered a “get out of jail free” card or a pilot protection program.

First, NJA shall not use any information obtained through an ASAP report to initiate or support disciplinary action. Additionally, in some circumstances, participation in ASAP may result in a reduction in discipline that may have been imposed without the ASAP submission. And finally, data gleaned from de-identified ASAP reports maximizes the amount of safety-related information flowing into the program, which ultimately benefits the pilot group through enhancements that make NJA a safer company.
 
block spacer Who do I contact with questions about the program?
The ASAP Subcommittee is chaired by Robert Ferguson, who also serves on the ASAP Event Review Committee. Ferguson is assisted by Eddie Fullmer and John Youskauskas. These volunteers may be contacted individually or as a group.